111bet game Privacy Policy
Your personal information is very important to us. This policy explains in detail what types of information are collected, why they are collected, and how they are kept secure.
Introduction and Scope
This privacy policy applies to all members and users of the 111bet game platform. When you visit our website, open an account, or use any of our services, you automatically fall under this policy. The purpose of this policy is to clearly inform you of what information we collect, how we use it, and what your rights are.
111bet game operates as a safe and trusted online entertainment platform for users in Bangladesh. We treat the protection of your personal information as our highest priority. Alongside reading this policy, please also read our Terms and Conditions carefully, as both documents together define the relationship between us and you.
02
What Information Is Collected
111bet game collects three types of information:
2.1 Information Provided Directly
The information you provide when registering an account includes:
- Full name and date of birth
- Email address and mobile number
- Residential address
- Identity verification documents (copy of national ID card or passport)
- Payment information (bKash, Nagad, Rocket, or Upay account number)
2.2 Automatically Collected Information
When you use our site, certain information is recorded automatically:
- IP address and device type
- Browser name and version
- Visit time, pages viewed, and session information
- Cookie and local storage data
2.3 Information Received from Third Parties
For identity verification or fraud prevention purposes, we may also use information received through trusted third parties. In such cases, those third parties are also required to comply with their own privacy rules.
03
Purpose of Using Information
The collected information is used for the following purposes:
- For creating, verifying, and managing accounts
- For processing deposits and withdrawals
- For managing bonuses, rewards, and promotional offers
- For providing customer service and resolving issues
- For detecting fraud, money laundering, and misuse
- For fulfilling legal obligations and maintaining records
- For improving platform security and performance
- For personalising the user experience
We never sell your information to advertisers or any other commercial entity.
04
Information Storage and Security
4.1 Retention Period
We retain your information for as long as your account is active. Even after account closure, certain information may be kept for a defined period as required by law. Once the necessary period has passed, information is securely deleted or anonymised.
4.2 Technical Security
111bet game uses industry-standard technology to keep your information secure:
- SSL (Secure Socket Layer) encryption — active on all data transfers
- Database-level encryption — stored data is protected from unauthorised access
- Two-factor authentication (OTP) — additional security when accessing your account
- Regular security audits and vulnerability assessments
- Data management under the supervision of trained staff
4.3 Staff Access
Only authorised staff may access your information, and only where necessary and within the scope of their specific duties. Every access activity is recorded in logs.
05
Information Sharing and Third Parties
111bet game may share information with third parties in the following limited circumstances:
5.1 Service Provider Partners
Trusted service providers are involved in payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical infrastructure management. They may only use the information for the specific task assigned and may not pass it on to any third party.
5.2 Legal Obligations
Disclosure of information may be required to comply with court orders, lawful requests from investigative authorities, or applicable law. In such cases, we provide only what is legally required.
5.3 Business Restructuring
In the event of a merger, acquisition, or transfer of business assets, information may pass to new ownership. In that case, you will be notified in advance and the terms of this policy will remain in effect.
06
Cookies and Tracking Technologies
Cookies and similar technologies are used on the 111bet game website. Cookies are small data files stored in your browser that improve the functionality of the site.
6.1 Types of Cookies
- Essential Cookies: Required for login sessions, security tokens, and core functionality.
- Performance Cookies: Help analyse page load speed and usage patterns.
- Functional Cookies: Remember your preferred language and settings.
You can manage cookies from your browser settings. However, disabling essential cookies may cause some parts of the site to not work properly.
07
Your Rights
As a member of 111bet game, you have the following rights:
7.1 Right to Access
You may request to know what information we hold about you. We will provide full details within a reasonable time.
7.2 Right to Correction
If any of your information is incorrect or incomplete, you may request a correction. You can also update some information directly from the profile section of your account.
7.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, if there are legal obligations or ongoing disputes, some information must be retained for a defined period.
7.4 Right to Withdraw Consent
For information collected with your consent, you may withdraw that consent at any time. This will not affect the validity of information used prior to the withdrawal.
To exercise these rights or for assistance, contact our customer service team. Our 24/7 live chat support is available in Bengali and English.
08
Protection of Minors
111bet game strictly follows a 21+ age policy. We do not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory at registration. If it becomes known that information from a minor has been collected, it is deleted immediately. Further guidance on the protection of minors can be found in our Responsible Gaming Policy.
09
Data Transfers
For operational purposes, your information may be processed on servers located outside Bangladesh. In such cases, we ensure that the standard of data protection is equivalent to this policy and that applicable data protection laws are complied with.
10
Policy Changes
111bet game reserves the right to update this privacy policy at any time. If there are any significant changes, you will be notified via your registered email or through the site. Continued use of the site after any changes will be considered acceptance of the updated policy.
11
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Live Chat: Available 24/7 in Bengali and English
- Email: [email protected]
Our privacy team typically responds within business days. For general questions, visit our FAQ page — answers to many common questions are already provided there.